RETURNS:
1. Returns: You may return an item within 30 days of receiving it, provided that the item is in it’s original condition. We may honor returns after 30 days on a case by case basis.
2. Return Shipping: Please note that return shipping costs are the responsibility of the customer. We do not reimburse the original shipping expense.
3. Restocking Fee: A 15% restocking fee will be charged for returns. A 20% restocking fee will be charged for returned items accepted after 30 days.
4. Non-original Condition: If an item is returned in a condition that is not it’s original state, we will offer a partial refund based on the resale value of the item in that condition. For example, if you received a factory-sealed collectible item that has been opened, the value of the item may have decreased significantly. In such cases, you will receive the average resell price for the opened item.
5. Signature Requirement: If there is a possibility of theft at the delivery destination, you may request a signature upon arrival. This helps ensure that the package is safely delivered into your hands. Please be aware that requesting a signature for items under $29.99 will incur additional fees (usually $3 to $4).
6. Shipping Address: It is the buyer’s responsibility to provide the correct shipping address. For packages shipped via USPS ground to a physical address, the name associated with the address must match the provided information. Failure to do so may result in the package being returned to us. If a package is returned, you have two options: a) We can re-ship the item to you including costs for the return shipping fee and the new shipping charge. b) We can provide a refund for the item, deducting the original shipping cost, the return shipping fee, and a 10% restocking fee.
7. “Sold As Is” items: Some items are marked “Sold As Is”, which may indicated a defect or our inability to test the item thoroughly. By purchasing these items, you acknowledge that the sale is final, and they cannot be returned as defective items. However, in rare cases where the defect is more severe than disclosed at the time of listing, we are open to discussing a partial refund. Please contact us via message to initiate such a conversation.
8. “Or Best Offer” Items: Most of our items are listed as “Or Best Offer”, indicating that we are open to accepting lower prices for these products. We have specific criteria for accepting bids, and any messages requesting free shipping will not be honored. Additionally, orders cannot be canceled based on such requests. To cancel an order, it must go through an unpaid item claim. If you wish to make a specific offer that includes shipping costs, subtract the shipping amount form your desired price. If the resulting offer meets our criteria, it will be accepted, otherwise it will not.
We appreciate your understanding of our return policy. By purchasing from us, you have agreed to all terms and conditions stated above. If you have any further questions or concerns, please feel free to reach out to us at any time. We appreciate your business!
Our Products:
Please feel free to ask questions about anything you see at Quarterdeck Collectibles. We have thousands of items available. If you don’t see what you’re looking for, please ask! We’ll let you know if we have it and make it available for purchase immediately. Check back soon – we frequently add new items!